We want happy customers, if you don’t like the product purchased, message us so we can restore your happiness.
Here are a few exceptions to our generous return policy:
- Any item returned without an RMA# will not be accepted.
- Items destroyed by people or pets.
- Breakable items that are broken by the purchaser, contact us, we will give you a discount on a replacement.
People and Pet Products may, but are under no obligation to, honor requests for refunds for the following reasons:
- Non-delivery of the product: Due to an issue with the mail or courier service, you do not receive a delivery e-mail from us. Depending on the price of the product, People and Pet Products may require you to first submit proof that you have submitted a report to the mail service or courier company describing the missing item;
- Product not-as-described: We make every effort to describe every item accurately, if you are disappointed with your purchase please reach out to us. A request based on this reason is addressed on a case-by-case basis and subject to our approval.