Make sure to read first the refund policy before you continue with the other steps.
Here at American Mutt, we want happy customers, if you don’t like the product purchased, message us so we can restore your happiness.
Here are a few exceptions to our generous return policy:
- Any item returned without an RMA# will not be accepted.
- Items destroyed by people or pets.
- Breakable items that are broken by the purchaser, contact us, we will give you a discount on a replacement.
People and Pet Products may, but are under no obligation to, honour requests for refunds for the following reasons:
- Non-delivery of the product: Due to an issue with the mail or courier service, you do not receive a delivery e-mail from us. Depending on the price of the product, People and Pet Products may require you to first submit proof that you have submitted a report to the mail service or courier company describing the missing item;
- Product not-as-described: We make every effort to describe every item accurately, if you are disappointed with your purchase please reach out to us. A request based on this reason is addressed on a case-by-case basis and subject to our approval.